Oak Lodge

Oak Lodge

Rectory Road
Hampshire RG23 7EL

Telephone: (01256) 780222
Website: www.forestcare.co.uk

Registered Manager: Grace Adan
Provider Name: Forest Care Limited
Care home beds: 60

Care Types: Care Home with NursingOlder PeoplePhysical DisabilitySensory Impairment

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Read overall summary
Last updated 14 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 and 3 August 2016 and was unannounced.

The inspection was carried out by an adult social care inspector, a specialist advisor and an expert by experience. A specialist advisor is someone who has recognised clinical experience and knowledge in a particular field. In this case, the specialist advisor had expertise, skills and knowledge in relation to nursing and nursing education. The expert by experience was a retired general nurse who had also cared for someone who had used a similar type of care service.

Before the inspection, we reviewed all of the notifications about the service. Providers have to tell us about important and significant events relating to the service they provide using a notification. We reviewed the Provider Information Return (PIR) about the service. This is a form that asks the provider to give some key information about the service, what the service does well, and improvements it plans to make. We also looked at the provider’s website to identify its published values and details of the care and services it provided.

We spoke with 18 people who lived at Oak Lodge and 10 relatives who were visiting during the inspection. We used a range of different methods to help us understand the experiences of people using the service who were not always able to tell us personally. These included observations and pathway tracking. Pathway tracking is a process that enables us to look in detail at the care received by an individual. We tracked the care of four people living at the home. Throughout the inspection, we observed how staff interacted and cared for people, including at mealtimes, during activities and when medicines were administered.

We spoke with the registered manager of the home (who was known as the matron), the provider, the director of the service, the provider’s area manager and 30 staff, including the head of care, 12 nurses, 10 care staff, two activities coordinators, the head of cleaning, two cleaners, the assistant chef, one kitchen assistant and the maintenance engineer. During the inspection, we spoke with nine health and social care professionals, including a GP, nursing specialists, physiotherapists, a specialist in palliative care, a dietician and a physiotherapist.

We looked at 12 staff recruitment files and reviewed the provider’s training records. We reviewed the provider’s policies, procedures and records relating to the management of the home. We considered how comments from people, staff and others, as well as quality assurance audits, were used to drive improvements in the service. We looked at a selection of 12 medicine administration records to check that medicines were managed safely.

The service was last inspected on 14 February 2014, during which no concerns were identified.

Last updated 10:48:59 22nd Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Oak Lodge exterior and grounds
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