Oaklands Court

Last updated 8 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 16th and 17th June 2016 and was unannounced. The inspection team consisted of three inspectors. At our last inspection 4th November 2013 the service was fully compliant.

Before the inspection we gathered and reviewed information we held about the service. This included notifications from the service and information shared with us by the local authority. The manager had not received and completed a Provider Information Return (PIR) at the time of our visit. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make.

We focused the inspection on speaking with people who lived at Oaklands Court, staff, friends and relatives. We spoke with six people, five members of care staff, four nurses, maintenance staff, cook, five relatives, and the manager. We looked at people's bedrooms with permission and all facilities at the service. We made observations of staff interactions and the general cleanliness and safety of the home. We looked at six care plans, three staff files, staff training records and quality assurance documentation.