Unit 103, Greenacres
Leicestershire LE4 3BR
Telephone: (0116) 431 1598
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 November 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the office.
The inspection was carried out by one inspector.
We reviewed the information we held about the service, which included the providerâs statement of purpose and notifications. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changed, events or incidents that providers must tell us about.
We reviewed the information received from the local authority commissioners. Commissioners are people who work to find appropriate care and support services for people and sometimes fund the care provided. We used this information to help us plan this inspection.
We spoke on the telephone with one person and three relatives whose family members used the service to seek their views. We visited one person at home and also spoke with their relative.
We spoke with the registered manager who is also the nominated individual (provider) and four care staff. We looked at the care records of three people who used the service, which included their care plans, risk assessments and records detailing the care provided. We also looked at the recruitment and training files for three staff, a range of policies and procedures and the provider's quality assurance records to see how the provider monitored the quality of the service.
Last updated 12:43:41 16th Jan 2019 - Update Now
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