Berkshire RG30 2DP
Telephone: (0118) 952 8910
Registered Manager: Martin, Neil
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 75
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 and 20 November 2018 and was unannounced. The inspection was completed by two inspectors.
During the inspection process the local authority care commissioners were contacted to obtain feedback from them in relation to the service. We referred to previous inspection reports, local authority reports and notifications. Notifications are sent to the Care Quality Commission by the provider to advise us of any significant events related to the service, this is a legal requirement. As part of the inspection process we also look at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We had received the PIR for Parkside and used this to help inform our inspection plan. During the inspection we spoke with 10 members of staff, including, two RGNs, one activities co-ordinator, two care workers and four of the staff from the senior management team. We spoke with 10 people who are supported at the service, in addition to two relatives.
Care plans, health records, additional documentation relevant to support mechanisms were seen for eight people. In addition, a sample of records relating to the management of the service, for example staff records, complaints, quality assurance assessments and audits were viewed. Staff recruitment and supervision records for eight of the newly appointed staff were looked at. As part of the inspection process we completed observations during lunchtime, as well as interacting with people over the inspection process. We reviewed 15 medicine records across all three floors.
Last updated 11:44:40 18th Feb 2019 - Update Now
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