Level 3, Unit 28B-D, Bedford Heights Business Centre
Bedford Heights, Manton Lane
Bedfordshire MK41 7PH
Telephone: 0844 854 9445
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16, 17 and 18 November 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure staff would be available for us to talk to, and that records would be accessible.
The inspection was undertaken by one inspector, with support from an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this case they supported us by making telephone calls to people to determine their views of the service delivery.
Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We spoke with the local authority and one healthcare professional, to gain their feedback as to the care that people received.
We spoke with four people who used the service and 11 relatives. We also spoke with the registered manager, one care coordinator and one care supervisor both of whom undertook hands on duties, in addition to two members of care staff.
We looked at three peopleâs care records to see if they were reflective of their current needs. We reviewed three staff recruitment files, six weeks of staff duty rotas and staff training records. We also looked at further records relating to the management of the service, including quality audits, in order to ensure that robust quality monitoring systems were in place.
Last updated 08:11:19 18th Apr 2018 - Update Now
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