Registered Manager: Hazel Silverlock
Provider Name: NABS
Care home beds: 39
Award-winning Peterhouse is a unique care complex based in Bexhill. Their motto ‘a caring way of life’ leads every decision and gives the place a genuine family feel.
Established in 1966, Peterhouse is owned and managed by NABS and is set in the beautiful surroundings of The Old Town, Bexhill-on-Sea in East Sussex.
The complex is the only one of its kind in Bexhill boasting three services for older people:
- A Day Centre
- Sheltered Housing
- Registered Care Home offering residential, nursing and respite care which has been judged ‘Good’ by CQC.
Every resident in the Care Home is treated as an individual. Residents are encouraged to fill their rooms with their own belongings and staff aim to create a ‘home from home’ for every person. Staff follow care plans which are developed by nurses with each resident to ensure their individual needs and wishes are catered for.
Peterhouse is very happy to offer respite care on a short-term basis, for example for periods of convalescence or a holiday break. Couples and carers can also be accommodated.
Visitors are welcome to dine in the restaurant, enjoy an afternoon tea and join in with many of the special events that are held throughout the year. They can also take a walk around the grounds and soak up the atmosphere on one of the many patios and decked areas.
The Day Centre, opened in the summer of 2008, offers an extension of Peterhouse services to residents and also to daily visitors, providing a wide range of activities and support.
Peterhouse has been awarded a string of local and national awards including ‘team of the year’, best grounds and gardens and national Green Champions.
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OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This was an unannounced inspection on 6, 7 and 11October 2016. It was undertaken by one inspector.
Before our inspection we reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
During the inspection we reviewed the records of the home. These included eight staff files including staff recruitment. Training and supervision records, medicine records, complaint records, accidents and incidents, quality audits and policies and procedures along with information in regards to the upkeep of the premises. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also looked at four care plans and risk assessments along with other relevant documentation to support our findings. We also âpathway trackedâ people living at the home. This is when we looked at their care documentation in depth and obtained their views on their life at the home. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.
During the inspection, we spoke with eleven people who lived at the home, two relatives, and twelve staff members including the owner and directors. We spoke with a visiting healthcare professional during the inspection and a further three healthcare professionals following the inspection.
We met with people who lived at Peterhouse; we observed the care which was delivered in communal areas to get a view of care and support provided across all areas. This included the lunchtime and evening meals. Some people were unable to speak with us. Therefore we used other methods to help us understand their experiences. We used the Short Observational Framework for Inspection (SOFI) during the inspection. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
Last updated 01:22:29 18th Apr 2018 - Update Now
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