Church Street
Old Town
East Sussex TN40 2HF

Telephone: (01424) 730809

Registered Manager: Hazel Silverlock
Provider Name: NABS
Care home beds: 39

Care Types: Care Home with NursingOlder PeoplePhysical Disability

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Last updated 5 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This was an unannounced inspection on 6, 7 and 11October 2016. It was undertaken by one inspector.

Before our inspection we reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we reviewed the records of the home. These included eight staff files including staff recruitment. Training and supervision records, medicine records, complaint records, accidents and incidents, quality audits and policies and procedures along with information in regards to the upkeep of the premises. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We also looked at four care plans and risk assessments along with other relevant documentation to support our findings. We also ‘pathway tracked’ people living at the home. This is when we looked at their care documentation in depth and obtained their views on their life at the home. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.

During the inspection, we spoke with eleven people who lived at the home, two relatives, and twelve staff members including the owner and directors. We spoke with a visiting healthcare professional during the inspection and a further three healthcare professionals following the inspection.

We met with people who lived at Peterhouse; we observed the care which was delivered in communal areas to get a view of care and support provided across all areas. This included the lunchtime and evening meals. Some people were unable to speak with us. Therefore we used other methods to help us understand their experiences. We used the Short Observational Framework for Inspection (SOFI) during the inspection. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Last updated 01:22:29 18th Apr 2018 - Update Now

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