Registered Manager: April Woodard
Provider Name: St. Vincent's And St. George's Association
St Vincent’s and St George’s Association is a charity based, and working in Gloucestershire to provide a comprehensive range of care and support services to those with disabilities, complex needs, health conditions and older people.
- We are a local organisation with a long established history of providing high quality care & support in the community.
- We operate on a not-for-profit basis and this ensures competitive rates for those who use our services.
- We have a range of services and offer residential care, supported living, day activities along with care and support at home through our domiciliary service.
- As a registered charity we are focussed on providing the best life possible for our beneficiaries and provide person-centred care.
- We aim to offer a range of high quality care and support services to the community.
- We place the needs and aspirations of the people we support to ensure a truly person centred plan for a more fulfilling life.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6, 7 and 8 February 2018 and was announced. One inspector completed this inspection.
We gave the service notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection site visit activity started on 6 February 2018 and ended on 13 February 2018. It included a visit to the office, visits to people in their homes and telephone calls to people using the service and relatives. We visited the office location on 6 February 2018 to see the manager and office staff; and to review care records and policies and procedures.
Prior to the inspection we looked at the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We reviewed the Provider Information Record (PIR). This is a form that asks the provider to give some key information about the service, tells us what the service does well and the improvements they plan to make. Prior to the inspection we sent out questionnaires to 27 people, 27 relatives, 39 staff and seven healthcare professionals. We received completed questionnaires from 10 people, three relatives, seven staff and one healthcare professional. We contacted the commissioners of the service to obtain their views about the care provided to people.
During our inspection we observed the care provided to five people and spoke with five people using the service. We spoke with the registered managers, the human resources manager, a senior team leader, a team leader and four care staff. We spoke with three relatives and contacted two health care professional for feedback. We looked at the care records for five people, including their medicines records. We looked at the recruitment records for four new members of staff, training records and quality assurance systems.
Last updated 05:42:04 18th Apr 2018 - Update Now
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