St Vincent’s & St George’s Association

St Vincent’s & St George’s Association

Phoenix
86-90 Winchcombe Street
Cheltenham
Gloucestershire GL52 2NW

Telephone: (01242) 511237
Website: www.stvsandstgs.co.uk

Registered Manager: April Woodard
Provider Name: St. Vincent's And St. George's Association

Care Types: Care in your HomeLearning disability/autismMental HealthPhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 20 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6, 7 and 8 February 2018 and was announced. One inspector completed this inspection.

We gave the service notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 6 February 2018 and ended on 13 February 2018. It included a visit to the office, visits to people in their homes and telephone calls to people using the service and relatives. We visited the office location on 6 February 2018 to see the manager and office staff; and to review care records and policies and procedures.

Prior to the inspection we looked at the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We reviewed the Provider Information Record (PIR). This is a form that asks the provider to give some key information about the service, tells us what the service does well and the improvements they plan to make. Prior to the inspection we sent out questionnaires to 27 people, 27 relatives, 39 staff and seven healthcare professionals. We received completed questionnaires from 10 people, three relatives, seven staff and one healthcare professional. We contacted the commissioners of the service to obtain their views about the care provided to people.

During our inspection we observed the care provided to five people and spoke with five people using the service. We spoke with the registered managers, the human resources manager, a senior team leader, a team leader and four care staff. We spoke with three relatives and contacted two health care professional for feedback. We looked at the care records for five people, including their medicines records. We looked at the recruitment records for four new members of staff, training records and quality assurance systems.

Last updated 05:42:04 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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