Pier House

Pier House
Hallgate
Wigan WN3 4AL

Telephone: (01942) 217546

Registered Manager: Barton, Shauna Jade
Provider Name: Care Choice North West Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 8 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.

This announced inspection was carried out on Thursday 25 May 2017. The inspection was announced to ensure our inspection could be facilitated on that day by the registered manager. The inspection team consisted of an adult social care inspector from the Care Quality Commission (CQC) and an expert by experience who spoke with people who used the service and their relatives via telephone. An expert by experience is someone who has personal experience of caring for older people who may be living with dementia.

Before the inspection we reviewed any information we held about the service in the form of notifications received from the service. We also reviewed any safeguarding or whistleblowing information we had received, previous inspection reports and any complaints about the service. We liaised with stakeholders who had involvement with the service. This included the Quality Performance team based at Wigan Council. This helped us determine if there might be any specific areas to focus on during the inspection.

At the time of the inspection the service provided care and support to approximately 58 people in the Wigan area. As part of the inspection we spoke with the registered manager, the care coordinator, nine people who used the service, five relatives and six care staff. We attempted to contact another five members off staff via telephone, however were unable to speak with them at that time due to their work commitments. This was to seek feedback about the service provided from a range of different people and help inform our inspection judgements.

During the inspection we viewed four care plans, five staff personnel files, policies and procedures and other documentation relating to the running of the service, such as satisfaction surveys, complaints, spot checks/observations and audits. We also visited one person at their home address to look at how their medication was handled and review their care plan and communication log.

Last updated 06:50:30 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »