Voluntary Action Rutland
Lands End Way
Rutland LE15 6RB
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 May 2017. The inspection was announced and was undertaken by one inspector. We gave 48 hoursâ notice of the inspection as we needed to be sure that the relevant people would be available.
We reviewed the information we held about the service, including statutory notifications that the provider had sent us. A statutory notification is information about important events which the provider is required to send us by law.
During this inspection we spoke with six people who used the service and five relatives of people who used the service. We also spoke with five care staff, the registered manager and the provider. We also looked at care records relating to four people who used the service at the time of this inspection. We looked at four records in relation to staff recruitment and training, as well as records related to the quality monitoring of the service.
Last updated 10:59:03 21st Mar 2018 - Update Now
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