Priceless Care Services Ltd

Crab Apple Way
Worcestershire WR11 1GY

Telephone: (01386) 446218

Registered Manager: Elaine Price/ Hannah Clark
Provider Name: Priceless Care Services Ltd

Care Types: Care in your HomeDementiaOlder PeoplePhysical Disability

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Last updated 16 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 June 2016 and was announced. The provider was given 48 hours’ notice because the location provides homecare services and we needed to be sure someone would be in. One inspector carried out this inspection.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service. The registered manager had not needed to send any notifications to us in the previous twelve months. A notification is information about important events which the provider is required to send us by law. We requested information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.

We spoke with one person who used the service by telephone. Not all people who used the service were able to talk to us directly so we spoke with two relatives by telephone. We also spoke with the registered manager, a senior member of staff and six care staff.

We looked at three records about people’s care and medicines, three staff recruitment files, staff training records, and minutes of staff meetings. We also looked at the checks the registered manager made to satisfy themselves the service was meeting people’s needs. These included questionnaires about the quality of the service. These had been completed by people who used the service and their relatives. We also looked at records about people’s safety.

Last updated 11:23:48 17th Apr 2018 - Update Now

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