Registered Manager: Jonathan Hayley
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Live-in Care • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
Promedica24 is a leading provider of live in care services. Our carers live in your home with you enabling you to live an independent lifestyle by providing one to one, personalised care and companionship. All our carers are carefully selected and we pay particular attention in matching our carers to your interests and hobbies so you have a true companion as well as a professional carer. All our carers are experienced and trained to support your individual needs. Promedica24 is a genuine alternative to a residential care home, as we believe there is no place like home.
Fees Guide: £700-£1000 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 23 and 24 January 2018 and we gave the provider 48 hoursâ notice, as we needed to be sure that the registered manager would be available to participate in the inspection. The inspection was carried out by an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience contacted people who received support from the service or their relatives by telephone, to gain feedback about the care provided.
We used information the provider sent us in the Provider Information Return. This is information we usually require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
Before the inspection we reviewed information we held about the service, including safeguarding information and statutory notifications received from the service. A statutory notification is information about important events which the provider is required to send to us by law.
As part of the inspection we contacted nine community health and social care agencies who were involved with the service for feedback about the care provided. This included service commissioners, district nurses, occupational therapists, dietitians and a community mental health team. We also contacted the Quality and Contracting Unit at Lancashire County Council and Healthwatch Lancashire for feedback. Healthwatch Lancashire is an independent organisation which focuses on the publicâs experiences of health and social care in Lancashire.
As part of the inspection we spoke on the telephone with five people who received support from the service and one relative. We spoke with three care workers, the registered manager and three of the providerâs company directors. In addition, we reviewed the care records of two people who received support from the service. We looked at service records including staff recruitment, supervision and training records, policies and procedures, complaints and compliments records and records of checks that had been completed to monitor the quality of the service being delivered. We also looked at the results of the most recent satisfaction surveys completed by people being supported by the service and staff.
Last updated 04:47:41 18th Apr 2018 - Update Now
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