Registered Manager: Mrs Magdalena Krzeminska
Provider Name: Promedica24 UK Limited
Promedica24 Watford is the CQC registered office that supports the Promedica24 Franchises in the South East.
In 12 years we have grown to become Europe’s largest provider of live-in care. Our knowledge, experience and depth of understanding of adult social care and the care system has enabled us to help our client’s live happier, more independent lives.
Thanks to our solid foundation and network of highly skilled professionals, we can provide live-in care and companionship services through to complex-care.
Over the years, across Europe we have built a base up to over 3,500 clients and with our growing reputation, we continue to transform the model of institutionalised, residential care into one of independence, choice and round the clock one-to-one care at home.
We have a specialist team of regional partners and care managers who support our intensively trained team of carers and they are experienced in a range of chronic conditions which can affect a person’s ability to live independently. These conditions may include people living with memory impairment, cancer, dementia, Parkinson’s, stroke, arthritis, diabetes and more.
We pride ourselves on offering a consistent service and support programme to enables our clients to learn new skills or to regain skills with the ultimate goal of optimising functional ability and comfort.
By working hand in hand with our clients and their families, our personalised home care response helps to achieve personal confidence too. In the long term this encourages our clients to live as independently as possible in their own homes, for as long as possible.
Companionship, compassion and comfort are at the very core of our service offering and we are presenting our live-in care solution to you as a genuine and affordable alternative to a residential care home.
Fees Guide: From £695 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection of the office was carried out on 3 May 2017 by two Inspectors. We gave the provider 24 hoursâ notice of the office visit to ensure the appropriate people were available. We also telephoned people in their homes on the 8, 9 and 10 May 2017. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. The provider had completed an action plan to improve the service and provided CQC with regular updates.
During the inspection we spoke with nine people who received a service in their own homes, six relatives, eight staff members, the registered manager, nominated individual, operations manager and two care managers. We looked at care plans relating to six people and four staff files. We looked at policies and procedures the service used and reviewed records related to the management and quality assurance of the service.
Last updated 09:33:50 16th Mar 2018 - Update Now
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