Promedica24 UK Limited

Promedica24 UK Limited

Cassiobury House
11-19 Station Road
Hertfordshire WD17 1AP

Telephone: (01923) 381200

Registered Manager: Mrs Magdalena Krzeminska
Provider Name: Promedica24 UK Limited

Care Types: Care in your HomeDementiaLive-in CareOlder PeopleYounger Adults

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Last updated 21 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

The inspection of the office was carried out on 3 May 2017 by two Inspectors. We gave the provider 24 hours’ notice of the office visit to ensure the appropriate people were available. We also telephoned people in their homes on the 8, 9 and 10 May 2017. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. The provider had completed an action plan to improve the service and provided CQC with regular updates.

During the inspection we spoke with nine people who received a service in their own homes, six relatives, eight staff members, the registered manager, nominated individual, operations manager and two care managers. We looked at care plans relating to six people and four staff files. We looked at policies and procedures the service used and reviewed records related to the management and quality assurance of the service.

Last updated 12:38:18 16th Jul 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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