The Old Corner Shop
26 Cromer Road
Norfolk NR6 6LZ
Telephone: (01603) 407707
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 21 and 22 September 2016. The provider was given 48 hoursâ notice because the registered manager is sometimes out of the office supporting staff or visiting people who use the service and we needed to be sure that they would be in. The inspection was carried out by one inspector.
Before the inspection we looked at all of the information that we had about the agency. This included information from notifications received by us. A notification is information about important events which the provider is required to send to us by law. Before the inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what it does well and improvements they plan to make. We took the information in the PIR into account when we made judgements in this report.
During the inspection we visited the servicesâ office and spoke with the registered manager, two supervisors and five care staff. We spoke with seven people using the service, and five relatives by telephone. We also spoke with a physiotherapist, two care managers and a quality assurance officer from the local authority to gain their views about how people were being supported.
We looked at five peopleâs care records and records in relation to the management of the service and the management of staff.
Last updated 01:20:24 20th Feb 2019 - Update Now
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