Provider Name: Rayners (Extra Care Home) Limited
Care home beds: 45
- Purpose Built throughout
- Assisted Living Apartments also on site
- ‘Extra Care’ also available
- Family Owned & Managed
- Fresh, Nutritious & Appetising Menus, prepared in Award Winning Kitchens
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Our inspection took place on 29 September 2017 and was unannounced.
Our inspection was completed by one adult social care inspector, a specialist advisor, a medicines inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our Expert by Experience was familiar with the care of older adults who live in care homes.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we already held about the service. This included notifications we had received. A notification is information about important events which the service is required to send us by law. We also looked at feedback we received from members of the public, local authorities, clinical commissioning groups (CCGs) and the fire inspectorate. We checked records held by Companies House, the Information Commissionerâs Office (ICO) and the Food Standards Agency (FSA).
During our Inspection we spoke with two registered managers, the deputy director of care and seven care workers. We also spoke with the serviceâs HR, administration and compliance manager and chef. We spoke with a visiting podiatrist.
We spoke with 16 people who used the service and two relatives. We looked at six medicines administration records and six sets of records related to peopleâs individual care needs. This included care plans, risk assessments and daily monitoring notes. We also looked at six staff personnel files and records associated with the management of the service, including quality audits. We asked the registered managers to send further documents after the inspection and these were included as part of the evidence we used to compile our report.
We looked throughout the service and observed care practices and peopleâs interactions with staff during our inspection.
Last updated 11:04:10 21st May 2018 - Update Now
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