Registered Manager: Sue Rose
Provider Name: Independent People Homecare Limited
Independent People Homecare is an established live-in care agency with a wide network of experienced home care assistants.
Leading the way in providing comprehensive, competitively-priced care services, our carers deliver care plans that enable our clients to enjoy their independence with the support of trained home care professionals. Our focus remains solely on providing a responsive, high quality care service that not only meets, but consistently exceeds, expectations.
Fees Guide: Live in Care from £675 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 09 and 10 October 2018 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.
The inspection team consisted of two inspectorsâ and one expert by experience, who carried out phone calls after the visit to the service. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well and improvements they plan to make. They did return a PIR and we took this into account when we made the judgements in this report. We reviewed all the information we had available about the service including notifications sent to us by the manager. Notifications are information about important events, which the provider is required to send us by law. We also looked at information sent to us from others, including family members and the local authority.
During the inspection, we visited the agencyâs office and spoke with the registered manager, two directors, seven members of staff, nine people who used the service and a friend of a person who used the service.
We looked at 11 peopleâs care records and ten staff records. We inspected information relating to the management of the service such as health and safety records, personnel and recruitment records, quality monitoring audits and complaints. Healthcare professionals were approached for comments about the service and any feedback received has been included in the report.
Last updated 03:46:12 13th Dec 2018 - Update Now
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