Staines TW18 3BA
Telephone: (01784) 898170
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 and 22 March 2018 and was announced. We gave the service 48 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection site visit activity took place on 21 March 2018. It included a visit to the providerâs office and a visit to one personâs home. We visited the office location to see the registered manager and office staff; and to review care records and policies and procedures. On 22 March 2018 we carried out telephone interviews with people, relatives and staff.
The inspection was carried out by two inspectors.
Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
As part of our inspection we spoke with two people and four relatives. We spoke with the registered manager and four care staff. We also observed staff interactions with one person on a home visit.
We read care plans for four people, medicines records and the records of accidents and incidents. We looked at two staff recruitment files and records of staff training and supervision. We saw records of quality assurance audits and surveys of people and staff. We also looked at records of staff meetings and complaints records.
Last updated 03:55:28 13th Jul 2018 - Update Now
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