62 Cheltenham Road
Worcestershire WR11 2LQ
Telephone: (01386) 442783
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection and took place on 15 January 2018 and was announced. We gave the service short notice of the inspection visit because the location is a small care home for people who are often out during the day. We needed to be sure that they would be in.
The inspection one carried out by one inspector. As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also spoke with the local authority about information they held about the provider.
We spoke with three people who used the service. We spoke with one care staff member, the deputy manager, the registered manager and the area manager.
We reviewed a sample of peopleâs care records and medication records. We also looked at newsletters, residents and staff meeting minutes, maintenance records, the complaints policy and compliments.
Last updated 03:59:42 18th Apr 2018 - Update Now
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