Acer Care

28a Avenue Road
Great Malvern
Worcestershire WR14 3BG

Telephone: (01684) 568001

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeopleSensory ImpairmentYounger Adults

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Last updated 4 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 17 August 2016 and was announced. The registered provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to see us. The inspection was carried out by one inspector.

We reviewed the information we held about the home and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law.

As part of the inspection we spoke with seven people. We also spoke with four care staff, the care co-ordinator, the registered manager as well as the registered provider.

We reviewed the care records held at the office for four people and viewed three staff recruitment records. We also viewed records relating to the management and quality assurance of the service including monthly checks. We also reviewed minutes of team meetings, complaints and compliments as well as daily records.

Last updated 11:48:59 19th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »