Registered Manager: Maria Gosden
We understand that choosing a care company is a big decision. So we want to share our approach to CareGiving and some of the things we are most proud of at Right at Home.
Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concern can be easily addressed through a call to the office.
Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best CareGivers join us, we have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as deal with very specific situations.
Our Support Staff:
Behind the scenes we understand it is crucial that our clients, their families and our staff receive the very best support and expertise from the Right at Home office.
This is why our Managers are chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all their clients’ circumstances and keep their fingers on the pulse of their changes in need. They work in partnership with the client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.
Our clients receive the full time that they pay for, as we travel in our own time
Their visits should never be rushed – our preferred minimum visit time is one hour
CareGivers are carefully matched and, if time allows, introduced before they begin delivering care
We have a professional dress code but do not wear uniform, as we recognise some clients would feel stigma when we accompany them out and about in the local community
We are quick to react, vigilant in our duty of care and always aim to raise a smile!
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was announced. We gave the service 48 hours' notice of the inspection visit because we needed to be sure there would be staff available in the office.
Before the inspection, we checked the information held regarding the service and provider. This included any statutory notifications sent to us by the service. A notification is information about important events which the service is required to send to us by law. We also reviewed the Provider Information Report. This is a form that asks the provider to give some key information about the service, what they do well and improvements they plan to make.
The inspection visits to the office were carried out on 17 and 25 May 2018 by an inspector. During the inspection we spoke with five staff members, including the registered and deputy manager. We met with the providers and a compliance manager from the Right at Home national head office. This national office provides support and systems to the providers who set up businesses under their brand name.
We spent time reviewing records, which included three support plans that included medication administration records, staff rotas, training records and three recruitment files. Other documentation related to the management of the service such as policies and procedures, compliments, accidents and incidents and quality assurance records were viewed.
Following the inspection an expert by experience spoke with seven people on the telephone and four relatives of people receiving a service to gain their views on the care and support provided. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspector also visited two people with their relatives in their own homes with a staff member to gain their experiences of care provided and to review any relevant documentation. We were also able to view support provided and interactions between people and staff. In addition, we contacted two health care professionals who shared their views on the service.
This was Right at Home Eastbourneâs first inspection with the Care Quality Commission.
Last updated 03:36:53 18th Oct 2018 - Update Now
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