Suite 16 Charter House
Eastbourne BN22 8UY
Telephone: (01323) 414658
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was announced. We gave the service 48 hours' notice of the inspection visit because we needed to be sure there would be staff available in the office.
Before the inspection, we checked the information held regarding the service and provider. This included any statutory notifications sent to us by the service. A notification is information about important events which the service is required to send to us by law. We also reviewed the Provider Information Report. This is a form that asks the provider to give some key information about the service, what they do well and improvements they plan to make.
The inspection visits to the office were carried out on 17 and 25 May 2018 by an inspector. During the inspection we spoke with five staff members, including the registered and deputy manager. We met with the providers and a compliance manager from the Right at Home national head office. This national office provides support and systems to the providers who set up businesses under their brand name.
We spent time reviewing records, which included three support plans that included medication administration records, staff rotas, training records and three recruitment files. Other documentation related to the management of the service such as policies and procedures, compliments, accidents and incidents and quality assurance records were viewed.
Following the inspection an expert by experience spoke with seven people on the telephone and four relatives of people receiving a service to gain their views on the care and support provided. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspector also visited two people with their relatives in their own homes with a staff member to gain their experiences of care provided and to review any relevant documentation. We were also able to view support provided and interactions between people and staff. In addition, we contacted two health care professionals who shared their views on the service.
This was Right at Home Eastbourneâs first inspection with the Care Quality Commission.
Last updated 08:28:57 16th Jul 2018 - Update Now
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