Right at Home South Cheshire

Cecil House Business Centre
41 Hightown
Crewe
Cheshire CW1 3BZ

Telephone: (01270) 257347

Care Types: Care in your HomeDementiaOlder PeopleYounger Adults


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Overall
Outstanding

Read overall summary
Last updated 14 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 21 February 2018. The provider was given 24 hours’ notice of our visit because we wanted to ensure the registered managers were available to support the inspection process. The inspection was undertaken by an adult social care inspector.

Before the inspection we reviewed records held by CQC which included notifications and any safeguarding concerns. A notification is information about important events which the registered person is required to send us by law. We also contacted health and social care professionals to ask for their comments. We used all of this information to plan how the inspection was conducted.

During the inspection we visited the service’s office and spoke with the managing director/registered manager, care manager/registered manager, group care and compliance manager and three care givers (care assistants). We also spoke with four people who used the service and two relatives. We checked care records for six people, including their assessments, care plans and risk assessments. We also checked four staff files, complaints and compliments logs, audits and other documents relating to the management of the service.

Last updated 12:28:26 13th Jul 2018 - Update Now

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