Rowan Lodge

Rowan Lodge

Crown Lane
Nr Hook
Hampshire RG27 9AN

Telephone: (01256) 762757

Registered Manager: Philippa McSkimming
Provider Name: Forest Care Limited
Care home beds: 60

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 16 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 3 and 8 May 2018 and was unannounced. The inspection team included two inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Both experts had experience of caring for older people who use services.

Before the inspection, the provider completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with information we held about the service, for example, statutory notifications. A notification is information about important events, which the provider is required to tell us about by law.

We reviewed records which included six people’s care plans and six staff recruitment and supervision records. We also looked at records relating to the management of the service such as the Service Improvement Plan (SIP), quality assurance audits, resident meeting minutes and the staffing dependency tool as well as policies including infection control, medicines management and safeguarding.

Not everyone was able to share with us their experiences of life at the service. So we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the registered manager, service manager and director of services as well as seven six care and activity staff and one registered nurse. We also spoke with thirteen people living in the home and eight family members.

Last updated 10:53:18 11th Dec 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Rowan Lodge Exterior
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