Registered Manager: Philippa McSkimming
Provider Name: Forest Care Limited
Care home beds: 60
Located in rural Newnham, near Hook, Rowan Lodge provides care and support for older people who need residential or nursing care or those who are living with dementia.
We also offer respite care to those who are in need of short breaks away from their usual environment.
Rowan Lodge is a purpose-built care home, designed around the needs of the people we support and finished to a high standard, with modern facilities throughout. Residents can enjoy plenty of bright and spacious communal areas inside, and the gardens and terraces are perfect for enjoying the country air. We can accommodate up to 60 residents in single occupancy bedrooms, all with en-suite facilities.
Rowan Lodge is run by an experienced team who are committed to providing the very highest standards of care to every resident. We work hard to create a strong sense of community that makes Rowan Lodge feel like a happy family home, but we also respect individual preferences for privacy and choice.
We run a full and varied activities programme that is based around the likes and interests of our residents. Likewise, we make sure we know residents’ likes and dislikes when it comes to food so that we can ensure a nutritious and balanced diet for every individual.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 3 and 8 May 2018 and was unannounced. The inspection team included two inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Both experts had experience of caring for older people who use services.
Before the inspection, the provider completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with information we held about the service, for example, statutory notifications. A notification is information about important events, which the provider is required to tell us about by law.
We reviewed records which included six peopleâs care plans and six staff recruitment and supervision records. We also looked at records relating to the management of the service such as the Service Improvement Plan (SIP), quality assurance audits, resident meeting minutes and the staffing dependency tool as well as policies including infection control, medicines management and safeguarding.
Not everyone was able to share with us their experiences of life at the service. So we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with the registered manager, service manager and director of services as well as seven six care and activity staff and one registered nurse. We also spoke with thirteen people living in the home and eight family members.
Last updated 10:21:37 19th Jun 2018 - Update Now
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