Registered Manager: Philippa McSkimming
Provider Name: Forest Care Limited
Care home beds: 60
Located in rural Newnham, near Hook, Rowan Lodge provides care and support for older people who need residential or nursing care or those who are living with dementia.
We also offer respite care to those who are in need of short breaks away from their usual environment.
Rowan Lodge is a purpose-built care home, designed around the needs of the people we support and finished to a high standard, with modern facilities throughout. Residents can enjoy plenty of bright and spacious communal areas inside, and the gardens and terraces are perfect for enjoying the country air. We can accommodate up to 60 residents in single occupancy bedrooms, all with en-suite facilities.
Rowan Lodge is run by an experienced team who are committed to providing the very highest standards of care to every resident. We work hard to create a strong sense of community that makes Rowan Lodge feel like a happy family home, but we also respect individual preferences for privacy and choice.
We run a full and varied activities programme that is based around the likes and interests of our residents. Likewise, we make sure we know residents’ likes and dislikes when it comes to food so that we can ensure a nutritious and balanced diet for every individual.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 and 30 August 2016 and was unannounced. The inspection was carried out with an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses nursing and dementia care services.
Before the inspection, we reviewed all the information we held about the home including previous inspection reports and notifications received by the Care Quality Commission. A notification is information about important events which the service is required to tell us about by law. We used this information to help us decide what areas to focus on during our inspection.
We requested and received a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. During our inspection we spoke with eight people using the service and one personâs relatives. We also spoke with the operations manager, manager, service manager, cook, two kitchen assistants, two hostesses, the maintenance person, an activities coordinator, two nurses and six care staff. We also spoke to the commissioners prior to our visit.
We reviewed records relating to four people's care and support such as their care plans and risk assessments. Additionally 21 medicines administration records were reviewed. We also reviewed training and supervision records for 64 staff and personnel files for three staff, and other records relevant to the management of the service such as quality audits.
Last updated 12:05:21 15th Mar 2018 - Update Now
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