Rowan Lodge

Rowan Lodge

Crown Lane
Nr Hook
Hampshire RG27 9AN

Telephone: (01256) 762757

Registered Manager: Philippa McSkimming
Provider Name: Forest Care Limited
Care home beds: 60

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

Read overall summary
Last updated 14 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 and 30 August 2016 and was unannounced. The inspection was carried out with an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses nursing and dementia care services.

Before the inspection, we reviewed all the information we held about the home including previous inspection reports and notifications received by the Care Quality Commission. A notification is information about important events which the service is required to tell us about by law. We used this information to help us decide what areas to focus on during our inspection.

We requested and received a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. During our inspection we spoke with eight people using the service and one person’s relatives. We also spoke with the operations manager, manager, service manager, cook, two kitchen assistants, two hostesses, the maintenance person, an activities coordinator, two nurses and six care staff. We also spoke to the commissioners prior to our visit.

We reviewed records relating to four people's care and support such as their care plans and risk assessments. Additionally 21 medicines administration records were reviewed. We also reviewed training and supervision records for 64 staff and personnel files for three staff, and other records relevant to the management of the service such as quality audits.

Last updated 12:05:21 15th Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Rowan Lodge Exterior
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