Rutland LE15 6RP
Telephone: (01572) 722350
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out an unannounced inspection on 6 June 2017. The inspection team was made up of two inspectors, a nurse specialist advisor and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our experts by experience had expertise in caring for elderly people and people living with dementia.
Before our inspection we gathered and reviewed all of the information we held about the service since our last inspection in May 2015. This included the notifications we had received from the service concerning deaths, serious injuries and incidents involving people using the service.
We used the Short Observational Framework for Inspection (SOFI) in one of the areas used by people living with dementia. SOFI is a way of observing care to help us understand the experience of people who could not talk to us.
We spoke with nine people who used the service and relatives of five other people. We spoke with the registered manager, deputy manager, four team leaders, a nurse, six care workers and a chef. We also spoke with a doctor who made a professional visit to the service on the day of our inspection and an expert in dementia care who was supporting the service with a project. We looked at eight peopleâs care plans and associated records. In addition we looked at the providerâs recruitment procedures and records of the providerâs monitoring of the service.
We contacted the local authority that funded some of the care of people using the service and Healthwatch Rutland, the local consumer champion for people using adult social care services, to see if they had feedback about the service.
Last updated 09:36:45 2nd Mar 2018 - Update Now
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