North Yorkshire YO17 8HX
Telephone: (01944) 758522
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected this service on 5 and 12 October 2017. The inspection was announced. The provider was given 48 hoursâ notice of our inspection, because we needed to ensure someone would be in the location office when we visited. The inspection was completed by one inspector.
Before our inspection, we reviewed information we held about the service, which included information shared with the Care Quality Commission (CQC) and notifications sent to us since our last inspection. Notifications are when providers send us information about certain changes, events or incidents that occur within the service or which affect the people using it. We also contacted the local authorityâs adult safeguarding and commissioning teams to ask if they had any relevant information to share. We used this information to plan our inspection. We did not ask the provider to complete a Provider Information Return (PIR). This is a form which asks the provider to give some key information about the service, what the service does well and what improvements they plan to make.
During the inspection, we spoke with seven people who used the service and two peopleâs relatives. We spoke with the registered manager who was also the providerâs nominated individual, a director, a team leader and three care workers. We also spoke with one health and social care professional who provided feedback on the service.
We visited the location offices and reviewed four peopleâs care plans and risk assessments, recruitment, training and supervision records for six members of staff, medication administration records, meeting minutes, audits and a selection of records relating to the running of the service.
Last updated 05:48:32 14th Mar 2018 - Update Now
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