Registered Manager: Amanda Tanner
Provider Name: Shinfield Lodge Care Limited
Care home beds: 66
Shinfield View is a new-concept, purpose-built care home in Berkshire, providing spacious care facilities within a luxury environment.
A team of professional and skilled staff focus on the needs of the individual while providing high-quality care services, which include: residential care and dementia care as well as respite and day care.
The home features its own cinema room where residents can relax, a fully stocked bar/bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.
Shinfield View has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.
The pricing policy is all-inclusive – a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 4 and 5 April 2017 and was unannounced. The inspection team included one inspector on both days and an expert by experience on the second day. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included previous inspection reports, information received and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.
During the inspection we spoke with 22 people who use the service, eight of them in depth. We spoke with the nominated individual, the operations manager, deputy manager and administrator. We spoke with 11 care staff, the chef and the maintenance person. We observed interactions between people who use the service and staff during the two days of our inspection. We spent time observing activities and lunch in the dining room. As part of the inspection we requested feedback from 12 health and social care professionals and received responses from six.
We looked at six people's care plans, monitoring records and medication sheets, six staff recruitment files and the staff training log. Medicines administration, storage and handling were checked. We reviewed a number of other documents relating to the management of the service. For example, utilities safety check certificates, equipment service records, the legionella risk assessment, the fire risk assessment, staff meeting minutes, monthly audits of the service and the complaints and incidents records.
Last updated 09:08:07 22nd May 2018 - Update Now
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