Provider Name: Nellsar Limited
Care home beds: 36
Silverpoint Court Residential Care Centre is a Home providing 24-hour residential support for elderly people – plus respite, weekend and day care. Due to the Home’s location, it offers stunning views of the Thames estuary and nearby marina.
Care at Silverpoint Court is provided by a highly skilled team of care professionals who recognise the importance of keeping up to date with their professional development. All staff members receive regular in-house training, and extra training is also provided by NHS professional who are experts in their field.
Silverpoint Court has 30 single rooms and 3 premier rooms. With one dining room, two lounges, a conservatory and a large secure garden, residents can also enjoy trips and days out to places of interest, such as the theatre, local museums and nearby Bell Wharf Beach.
The Home’s first priority is that residents are able to lead a fulfilled and happy life, and staff actively encourage residents and their families to become involved in decisions about their care and the way the centre is run.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 1 December 2016 and was unannounced. The inspection was completed by one inspector, one inspector manager and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed the information we held about the service. This included the last inspection report and statutory notifications. Notifications are changes, events or incidents that the provider is legally obliged to send us. We also reviewed a Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with 11 people, three relatives, one health care professional, eight members of staff, the deputy manager and the registered manager. We reviewed a range of documents and records including four peopleâs care files, five staff recruitment and support files, training records, arrangements for medication and quality assurance information.
Last updated 03:28:09 22nd Mar 2018 - Update Now
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