20 Pollard Road
Norfolk NR10 3BE
Telephone: (01603) 278287
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection was carried out on 24 July 2018 and telephone calls to people and their relatives took place on 25 July 2018.
We gave the service 48 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We received a completed PIR from the provider. We also looked at information we held about the service, including statutory notifications. A notification is information about important events, which the provider is required to send us by law.
During the inspection we spoke with two people who used the service and the relatives of three people. We spoke with the registered manager, who was also the provider, as well as the administrator and three members of care staff.
We reviewed six peopleâs care records. We looked at three staff recruitment files as well as training records.
Last updated 11:40:45 17th Feb 2019 - Update Now
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