Registered Manager: Amanda Avard
Provider Name: Smart Homecare (Aylsham) Limited
At Smart Homecare, our clients come first.
Whilst some providers book back-to-back 15-minute appointments, we believe it’s important that you get the time and attention you need.
Our carers never have back-to-back appointments, so there is never a need to rush anyone and we simply don’t do 15-minute visits as we do not believe any quality of care and attention can be delivered in 15 minutes – you won’t be charged extra if your call occasionally takes longer than we’d anticipated.
Your care plan is tailored to suit you and your needs. It’s put together with as much input from you and your family as possible, and will be constantly reviewed to ensure you are always getting the support you need.
We are committed to providing continuity of care; you will have a team of regular carers that all have a valid DBS, and any new carers will be introduced to you personally. You will also be visited weekly by either one of our managers or managing director, who feels a personal duty to ensure clients are receiving the best care and can gain any feed back. All clients are provided with our 24-hour on-call number.
Invoices are raised weekly or monthly dependant on clients preferred choice; there are no upfront charges and we only invoice for the care that’s been completed, so you won’t pay for care you’re yet to receive. We only charge you for the work we do, so if you’re on holiday or in hospital, you don’t need to think about paying for care you aren’t receiving.
Smart Homecare (Aylsham) Limited works in partnership with “Country Cars Cromer” and is able to offer escorted trips and Transportation services with a wheelchair friendly vehicle (***Prior notice for booking needed***)
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection was carried out on 24 July 2018 and telephone calls to people and their relatives took place on 25 July 2018.
We gave the service 48 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We received a completed PIR from the provider. We also looked at information we held about the service, including statutory notifications. A notification is information about important events, which the provider is required to send us by law.
During the inspection we spoke with two people who used the service and the relatives of three people. We spoke with the registered manager, who was also the provider, as well as the administrator and three members of care staff.
We reviewed six peopleâs care records. We looked at three staff recruitment files as well as training records.
Last updated 04:51:13 21st Nov 2018 - Update Now
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