Southlands Care Home (Bupa)

Last updated 30 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 3 and 14 August 2017. Day one of the inspection was unannounced and was carried out by one adult social care inspector, a specialist advisor in nursing and governance and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We told the provider we would be visiting on day two. One adult social care inspector conducted the inspection on day two.

Prior to our inspection we checked all the information we held about the service including notifications which the provider had sent us. Statutory notifications tell us about specific events which occur at the service and about which the provider is legally required to inform us. In addition the provider had completed a Provider information return (PIR) prior to the inspection. A PIR is a form which asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority and clinical commissioning group and the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used this information to help us plan the inspection.

During the inspection we spoke with 22 people who lived at the service and nine of their relatives. We spent time in communal areas of the service and some people invited us to speak with them in their own bedrooms.

We spoke with 19 members of staff which included; the registered manager, the area director, the deputy manager, care workers, unit managers, nurses, activities staff, maintenance staff, kitchen staff and administrators. We also had opportunity to speak to two volunteers from a local library service who visited regularly.

We examined nine people’s care records during the inspection. These included risk assessments and medicine records. We also inspected four staff recruitment and training records, servicing and maintenance documents for equipment and the environment and the quality assurance systems.