Spring House Residential Care Home

21 Eastbourne Road
East Riding of Yorkshire HU18 1QS

Telephone: (01964) 533253

Care Types: Care HomeDementiaOlder People

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie

Requires improvement

Read overall summary
Last updated 15 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was prompted by a concern raised by a relative. The information shared with CQC indicated potential concerns about the management of medicines, staffing levels and whether or not the provider was working within the principles of the Mental Capacity Act 2005. East Riding of Yorkshire Council (ERYC) safeguarding team visited the service to investigate the concerns and told us they had concerns for people’s safety. The issues they had identified were people losing weight, staff not alerting the local authority of safeguarding incidents, restricted visiting times and inadequate staffing levels. We made a decision to carry out the inspection earlier than originally planned.


This inspection took place on 23 November 2017 and was unannounced.

The inspection team consisted of three adult social care inspectors and one expert by experience with experience of older people and dementia care. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we reviewed all the information we held about the service including notifications. Statutory notifications are documents that the provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service. The provider had completed a Provider Information Return (PIR) prior to their last inspection in 2015 and we had not requested an update. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information from a complainant and from the local authority. We used all this information to plan the inspection.

During the inspection we looked around the communal areas and people’s bedrooms and spoke with five people living at the service and four relatives. We also spoke with the registered manager, deputy manager, care manager, administration manager, six care workers, the cook and two maintenance workers. We observed medicines been administered and observed lunch time. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed care plans and documentation relating to the care for five people and reviewed their medicine administration records (MARs). We also looked at documents relating to the management of the service such as meeting minutes, quality assurance systems and servicing and maintenance records.

Following the inspection we received further concerns from seven whistle-blowers in the form of a letter. We spoke with a member of staff to gather further feedback. In addition, we met with the provider and the registered manager to discuss these concerns further.

Last updated 06:37:44 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »