CHD Living St Catherine’s Manor Nursing Home

Old Portsmouth Road
Surrey GU3 1LJ

Telephone: (01483) 531181

Registered Manager: Wendy Etto
Provider Name: Mr. Liakatali Hasham
Care home beds: 34

Care Types: Care Home with NursingDementiaOlder PeopleSensory Impairment

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Requires improvement

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Last updated 27 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 August 2017 and was unannounced. The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we looked at notifications which we held about the organisation. Notifications are events which have happened in the service that the registered provider is required to tell us about, and information that had been sent to us by other agencies.

During our inspection we observed care in the home and spoke with the registered manager, the provider, a visiting healthcare professional and five members of staff. We spoke with two people who used the service and nine relatives. As many of the people living at St Catherine’s Manor were unable to share their experience with us we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at seven people's care plans and records relating to people’s care including care plans, risk assessments and daily notes. We reviewed a range of documents which related to how the home was managed including accident and incident forms, policies and procedures, training records, quality assurance monitoring and health and safety monitoring.

Last updated 12:36:43 18th Apr 2018 - Update Now

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