St Cross Grange

St Cross Grange

140 St Cross Road
Hampshire SO23 9RJ

Telephone: (01962) 854865

Registered Manager: David Mclaughlan
Provider Name: Greensleeves Care
Care home beds: 64

Care Types: Care HomeDementiaOlder People

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Requires improvement

Read overall summary
Last updated 31 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit was unannounced and took place over two days. On 10 April 2018 two inspectors and an expert by experience visited the home. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On 11 April 2018 two inspectors visited the home to complete the inspection.

Before our inspection we reviewed the information we held about the home, including previous inspection reports and one whistleblowing concern which had been sent to CQC in December 2017. We reviewed notifications of incidents and events which had occurred in the home since our last inspection. A notification is information about important events which the service is required to send us by law.

We spoke with thirteen people and one relative to gain their views of the home. We observed care and support being delivered by staff and their interactions with people in communal areas of the home.

We spoke with the registered manager, the operations manager, the deputy manager and ten members of staff including an activities coordinator, the cook, the maintenance manager, three senior carers and four members of care staff. We provided feedback of our findings following the inspection to the registered manager, operations manager, regional manager and a peripatetic manager for the registered provider.

We looked at the care plans and associated records for fifteen people and the medicine administration records for 22 people. We looked at a range of records relating to the management of the service including records of; accidents and incidents, quality assurance documents, eight staff recruitment files, complaints, policies and procedures.

Following our inspection we liaised with the local authority and local commissioning groups to provide feedback on our findings and gain their views on the service.

Last updated 06:35:11 13th Dec 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

St Cross Grange care home in winchester
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