St Cross Grange

St Cross Grange

140 St Cross Road
Hampshire SO23 9RJ

Telephone: (01962) 854865

Registered Manager: David Mclaughlan
Provider Name: Greensleeves Care
Care home beds: 64

Care Types: Care HomeDementiaOlder People

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Last updated 21 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Two inspectors and an expert by experience completed this unannounced inspection on 15 and 16 August 2017. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed the information we held about the home, including previous inspection reports. We reviewed notifications of incidents the registered provider had sent to us since the last inspection. A notification is information about important events which the service is required to send us by law. On 7 July 2017, the registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR for this home.

People who lived at St Cross Grange were not always able to talk with us about the care they received and so we observed care and support being delivered by staff and their interactions with people in communal areas around the home. We spoke with 16 people who lived at the home and 2 visiting relatives to gain their views of the home. We spoke with 12 members of staff, including the manager, a peripatetic manager, the deputy manager, care supervisor, two senior carers and three members of care staff, a member of kitchen staff and two activity staff.

We looked at the care plans and associated records for 11 people and 12 medicine administration records. We looked at a range of records relating to the management of the service including records of complaints, accidents and incidents, quality assurance documents, six staff recruitment files and policies and procedures.

Before and following our visit to the home we received feedback from three health and social care professionals who supported some of the people who lived at St Cross Grange.

Last updated 02:33:17 15th Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

St Cross Grange care home in winchester
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