Registered Manager: David Mclaughlan
Provider Name: Greensleeves Care
Care home beds: 64
St Cross Grange is a charming care home in Winchester specialising in high-quality residential care and dementia care.
The care home is located in a quiet and leafy suburban area of the historic city of Winchester.
It is located within easy reach of the centre giving residents and families the benefits of the city, yet far enough from the centre of the city to ensure genuine peace and tranquillity whilst relaxing on one of our many balconies, patios or front garden area.
St Cross Grange is a stylish and elegant home which is full of the charm and character of a traditional building, with lovely period features, high ceilings and a beautiful exterior. Uniquely this is cleverly combined with the benefits of a modern facility delivering 64 en-suite bedrooms. You will get plenty of choice where you can spend your day as at St Cross Grange we have many lounges, sitting rooms and well-designed small specialist units that allow residents to be supported with like-minded people with similar needs. Each of these units has its own communal facilities, including dining rooms, lounges, terraces or private gardens, bathrooms, kitchenettes and activity rooms.
The home benefits from low windows and wide corridors which give a sense of freedom and positivity. The bedrooms are tastefully furnished to a high standard, but if residents prefer they can bring their own furniture; in any case, they are encouraged to bring personal items to add a familiar touch to their new home. One of the key features of home life that the residents find particularly positive is the excellent home-cooked food that is matched in quality only by its wide variety and choice.
The state of the art dementia areas incorporate the very latest dementia design features allowing people to live happy and positive lives in a safe and secure setting. All rooms access a central hub with a dementia walkway featuring reminiscence areas which provide stimulation and engagement.
For more information and to arrange a visit, please contact St Cross Grange.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit was unannounced and took place over two days. On 10 April 2018 two inspectors and an expert by experience visited the home. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On 11 April 2018 two inspectors visited the home to complete the inspection.
Before our inspection we reviewed the information we held about the home, including previous inspection reports and one whistleblowing concern which had been sent to CQC in December 2017. We reviewed notifications of incidents and events which had occurred in the home since our last inspection. A notification is information about important events which the service is required to send us by law.
We spoke with thirteen people and one relative to gain their views of the home. We observed care and support being delivered by staff and their interactions with people in communal areas of the home.
We spoke with the registered manager, the operations manager, the deputy manager and ten members of staff including an activities coordinator, the cook, the maintenance manager, three senior carers and four members of care staff. We provided feedback of our findings following the inspection to the registered manager, operations manager, regional manager and a peripatetic manager for the registered provider.
We looked at the care plans and associated records for fifteen people and the medicine administration records for 22 people. We looked at a range of records relating to the management of the service including records of; accidents and incidents, quality assurance documents, eight staff recruitment files, complaints, policies and procedures.
Following our inspection we liaised with the local authority and local commissioning groups to provide feedback on our findings and gain their views on the service.
Last updated 10:21:19 19th Jun 2018 - Update Now
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