122 Tile Cross Road
West Midlands B33 0LT
Telephone: (0121) 770 8531
Registered Manager: Debbie Rowley
Provider Name: Avery Homes (Nelson) Limited
St Giles Care Home is a modern, purpose-built home located in Tile Cross, to the east of Birmingham and operated by Care Provider of the Year 2016, Avery Healthcare.
We offer two floors of round-the-clock nursing care and support, and on the newly refurbished top floor, residential care. Our compassionate staff understand the importance of getting to know each individual so that the most professional and appropriate care can be given. We like to give mind and body equal attention and to make sure that everyone is treated with value and dignity and achieves as much independence as they can.
We realise that moving into a residential home can be a stressful time and do our best to ensure that residents settle in as quickly as possible, thus enabling families to set their minds at rest. We also encourage as much family involvement as they feel able to give.
We have plenty of opportunity for residents to spend time together in our bright and airy lounges, and there are also quiet spots for peaceful activities. Refer to our regularly updated Facebook for a flavour of what we get up to.
All bedrooms come with en-suite showers and flat-screen TVs, with plenty of space for residents to have their own belongings and special mementos beside them. St Giles is built around a central garden courtyard, which is particularly popular in summer as a quiet and relaxing outdoor space.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 13 July 2017 and was unannounced.
The inspection was carried out by two inspectors, one of who was a pharmacist inspector; a specialist professional advisor and two experts by experience. A specialist professional advisor is someone who has a specialist knowledge area. The specialist professional advisor on this inspection was someone who had an expertise was in the management of skin damage. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we had received some concerns about the management of the home and a high staff turnover. The provider had investigated these concerns and found that they were unfounded and from disgruntled staff. There were also two concerns that had not been concluded at the time of our inspection about some aspects of the care provided at the home. One of these was being looked into by one of our partner agencies. Whilst these concerns were considered this inspection was not as a direct consequence of the concerns. This inspection was carried out as part of our planned inspection programme.
As part of the inspection we looked at all the evidence we held about the service prior to visiting the home. This included notifications form the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also considered any concerns we had received from staff and people that used the service to plan our inspection. We also requested feedback from other professionals involved with the service including the local authority and clinical commissioning group.
During our inspection we spoke with 17 people that lived at the home, eight relatives, and seven members of staff including the registered manager, nurses, and care staff. We carried out general observations and the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us. We also reviewed the care records of three people, to see how their care was planned and looked at the medicine administration processes. We looked at training records for all staff and records which supported the provider to monitor the quality and management of the service, including health and safety audits and compliments and complaints.
Last updated 09:11:30 15th Mar 2018 - Update Now
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