122 Tile Cross Road
West Midlands B33 0LT
Telephone: (0121) 770 8531
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 14 February 2018 and was unannounced. The inspection team consisted of one inspector, an inspection manager, a specialist advisor and two experts by experience. A specialist professional advisor is someone who has a specialist knowledge area. The specialist professional advisor on this inspection was someone who had nursing expertise. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. We agreed to return and complete the inspection on 15 February 2018, when the inspection team consisted of two inspectors.
As part of the inspection process we looked at information we already held about the provider. Providers are required to notify the Care Quality Commission about specific events and incidents that occur including serious injuries to people receiving care and any incidences that put people at risk of harm. We refer to these as notifications. We checked if the provider had sent us notifications in order to plan the areas we wanted to focus on during our inspection. We also spoke with the clinical commission group (CCG) and the local authority about information they held about the provider. Prior to the inspection we had received concerns about care at the home from a coronial investigation and the inspection followed up on these concerns and we also discussed the information with partner agencies. This helped us to plan the inspection.
During our inspection we spoke to 19 people who lived at the home and used different methods to gather experiences of what it was like to live at the home. We observed care and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with six relatives and two friends of people living at the home during the inspection.
We spoke to the registered manager, four nurses, six care assistants, two housekeeping staff, the chef and a receptionist. We also spoke to two healthcare professionals who were visiting the home during the inspection and a teaching assistant from a local school who were part of a project bringing people living in the home and school children together. We looked at records relating to the management of the service such as, care plans for ten people, incident and accident records, medicine management records, two staff recruitment files and quality audit records.
Last updated 12:56:35 11th Oct 2018 - Update Now
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