1 The Crescent
Cleveland TS5 6SD
Telephone: (01642) 820851
Provider Name: Bupa Care Homes Limited
Care home beds: 40
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 3 August 2017 and was unannounced, which meant that the staff and provider did not know we would be visiting.
The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all the information we held about the service, this included notifications submitted to CQC by the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. We contacted the commissioners of the service and other professionals to gain their views of the service provided. We also spoke with a professional who was visiting the service on the day of the inspection.
We had not asked the provider to complete a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we reviewed a range of records. This included four peopleâs care records including care planning documentation and medicines records. We also looked at staff files, including recruitment, supervision, appraisal and training records, records relating to the management of the service and a wide variety of policies and procedures.
We spoke with staff, which included the manager, a nurse, the chef, two care assistants and a senior care assistant. We spoke with 14 people who used the service and 11 relatives. We spent time observing staff interactions with people throughout the inspection.
Last updated 01:06:16 22nd Jan 2019 - Update Now
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