Registered Manager: Mrs Susan Chacko
Provider Name: V & V Care Limited
Care home beds: 29
St Mary’s Residential Care Home is situated in the Norfolk village of New Buckenham, near Norwich. A Grade II listed Georgian building with modern extensions, facing the village green, St Mary’s is a well-established residential care home with over 40 year history functioning as a care home.
It is registered with the Care Quality Commission (CQC) to provide accommodation for up to 29 older people who require nursing or personal care, some of whom may be living with dementia.
A home from home, at St Mary’s, we offer 24-hour person-centered care within safe, warm and friendly surroundings with an emphasis on providing a high quality of life and promoting independence.
- Care services offered include respite (short breaks), dementia, palliative, end of life and long/short-term residential care
- Day care services include hot meals & refreshments
- Freshly prepared meals, including catering for special diets – Consistently received highest Food Hygiene rating of 5 star
- Single occupancy rooms, passenger lift, two enclosed gardens, wi-fi, nurse call facilities, wheelchair friendly wet room and a hair salon
- Residents enjoy engaging and stimulating activities
- Dedicated, highly trained staff pride themselves on making residents feel at home
- Top ratings by residents, family & friends, staff and healthcare professionals
- Social Services and self-funding residents welcome
- Self-funding residents offered very competitive rates
- Free, no-obligation trial day offered
- Care package tailor-made to meet your requirements
For further information or to make a fact-finding visit, please contact the manager on 01953 860956 or email firstname.lastname@example.org
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 November 2017 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
As part of the inspection, we reviewed the information available to us about the home, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. Prior to the inspection, the provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we spoke with five staff members including two senior care staff, the cook, the activities coordinator and the registered manager. We also spoke with a management consultant involved in improving the home, and the owners of the organisation. We looked at three care plans in detail, as well as a sample of daily records kept about peopleâs care.
We looked at records relating to how the service is run and monitored including a sample of recruitment files and quality assurance records. We also checked a sample of Medicines Administration Records (MARs).
Last updated 11:02:05 19th Jun 2018 - Update Now
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