Registered Manager: Mrs Susan Chacko
Provider Name: V & V Care Limited
Care home beds: 29
St Mary’s Residential Care Home is situated in the Norfolk village of New Buckenham, near Norwich. A Grade II listed Georgian building with modern extensions, facing the village green, St Mary’s is a well-established residential care home with over 40 year history functioning as a care home.
It is registered with the Care Quality Commission (CQC) to provide accommodation for up to 29 older people who require nursing or personal care, some of whom may be living with dementia.
A home from home, at St Mary’s, we offer 24-hour person-centered care within safe, warm and friendly surroundings with an emphasis on providing a high quality of life and promoting independence.
- Care services offered include respite (short breaks), dementia, palliative, end of life and long/short-term residential care
- Day care services include hot meals & refreshments
- Freshly prepared meals, including catering for special diets – Consistently received highest Food Hygiene rating of 5 star
- Single occupancy rooms, passenger lift, two enclosed gardens, wi-fi, nurse call facilities, wheelchair friendly wet room and a hair salon
- Residents enjoy engaging and stimulating activities
- Dedicated, highly trained staff pride themselves on making residents feel at home
- Top ratings by residents, family & friends, staff and healthcare professionals
- Social Services and self-funding residents welcome
- Self-funding residents offered very competitive rates
- Free, no-obligation trial day offered
- Care package tailor-made to meet your requirements
For further information or to make a fact-finding visit, please contact the manager on 01953 860956 or email firstname.lastname@example.org
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11 December 2018 and was unannounced. The inspection team consisted of two inspectors.
Prior to this inspection we reviewed the information we held about the service. This included important events the service must tell us about by law, previous inspection reports, any information we received from the public about the service and the providerâs Provider Information Return (PIR). The PIR is a document completed by the provider that tells us what they feel they do well and what improvements they plan to make to the service. We also gathered feedback from the local authority who arranged for some people to live in the home.
We spoke with six people who lived in the home, five relatives and five staff which included care and kitchen staff. We also spoke with the deputy manager, registered manager and the provider.
The records we viewed included three peopleâs care records, peopleâs medicine records, two staff recruitment records, staff training records and other information in relation to how the provider and registered manager monitored the quality of care people received.
Last updated 11:39:52 18th Feb 2019 - Update Now
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