St Mary’s Residential Care Home

Market Place
New Buckenham
Norwich
Norfolk NR16 2AN

Telephone: (01953) 860956
Website: www.stmaryshome.co.uk

Registered Manager: Mrs Susan Chacko
Provider Name: V & V Care Limited
Care home beds: 29

Care Types: Care HomeDementiaOlder People


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Overall
Requires improvement

Read overall summary
Last updated 22 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 November 2017 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

As part of the inspection, we reviewed the information available to us about the home, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. Prior to the inspection, the provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection, we spoke with five staff members including two senior care staff, the cook, the activities coordinator and the registered manager. We also spoke with a management consultant involved in improving the home, and the owners of the organisation. We looked at three care plans in detail, as well as a sample of daily records kept about people’s care.

We looked at records relating to how the service is run and monitored including a sample of recruitment files and quality assurance records. We also checked a sample of Medicines Administration Records (MARs).

Last updated 11:09:55 13th Dec 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

St Mary's
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