St Mary’s Residential Care Home

Market Place
New Buckenham
Norwich
Norfolk NR16 2AN

Telephone: (01953) 860956
Website: www.stmaryshome.co.uk

Registered Manager: Mrs Susan Chacko
Provider Name: V & V Care Limited
Care home beds: 29

Care Types: Care HomeDementiaOlder People


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Overall
Requires improvement

Read overall summary
Last updated 12 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 December 2018 and was unannounced. The inspection team consisted of two inspectors.

Prior to this inspection we reviewed the information we held about the service. This included important events the service must tell us about by law, previous inspection reports, any information we received from the public about the service and the provider’s Provider Information Return (PIR). The PIR is a document completed by the provider that tells us what they feel they do well and what improvements they plan to make to the service. We also gathered feedback from the local authority who arranged for some people to live in the home.

We spoke with six people who lived in the home, five relatives and five staff which included care and kitchen staff. We also spoke with the deputy manager, registered manager and the provider.

The records we viewed included three people’s care records, people’s medicine records, two staff recruitment records, staff training records and other information in relation to how the provider and registered manager monitored the quality of care people received.

Last updated 11:39:52 18th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

St Mary's
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