Bury St Edmunds IP31 3JY
Telephone: (01359) 230216
Manager: Sally ChilversProvider Name: Stow Healthcare
Stowlangtoft Hall is a renovated Grade II listed mansion, owned by a family that feels passionate about providing quality nursing care in a luxury environment.
At Stowlangtoft Hall each resident can choose between four levels of historic suite.
Each suite offers generous living accommodation, quality furnishings, a private telephone line, digital TV, and access to all communal facilities. Importantly, each suite can be personalised to allow you to turn Stowlangtoft Hall into your home.
In addition to premium nursing care and well-appointed suites, Stowlangtoft Hall provides seven acres of beautifully maintained gardens, and private areas for residents to enjoy. Stowlangtoft Hall fees include 24-hour premium nursing care, fine linens, In-house laundry, freshly prepared meals from the professional kitchen, and regular social functions.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 and 9 October 2018 and was unannounced. The inspection team consisted of three inspectors, an assistant inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we requested that the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider.
We also reviewed information that we held about the service. Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. Before the inspection we reviewed information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. We also contacted commissioners (who fund the care for some people) of the service and asked them for their views.
We looked at the care records of five people in detail to check they were receiving their care as planned. We also looked at records including four staff recruitment files, training records, meeting minutes, medication records and quality assurance records. We spoke with nine people who live at the home, three members of care staff, a care home assistant practitioner, a registered nurse, activities staff, the head housekeeper, the deputy manager, the chef, the registered manager as well as two of the directors of the provider company and a visiting healthcare professional. We also spoke with relatives of five people currently living at the home and one healthcare professional. After our visit we received feedback from a further three relatives and two healthcare professionals.
Last updated 11:39:51 18th Feb 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »