SunCare Home Care Ltd

Last updated 15 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 June 2017 and was announced. We provided 48 hours’ notice of the inspection to ensure management were available at their office to facilitate our inspection. The inspection was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this information into account during our inspection.

We also reviewed information we held about the service in the form of statutory notifications received from the provider. These included any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law. We also asked the local authority and Healthwatch for any information they had, which would aid our inspection.

We spent time visiting four people in their own homes and asked them and their relatives what they thought about the care they received. We also undertook telephone interviews with people and relatives on the 28 and 29 June 2017, to gauge their impression on the quality of care provided. In total, we spoke with ten people who used the service and ten relatives.

At the office, we reviewed a range of records about people’s care and how the domiciliary care agency was managed. We looked at four care records, five staff personnel records, four medication records, spot checks undertaken by the provider, client survey returns and minutes from staff meetings.

The service employed 23 members of staff, including the registered manager. We spoke with the registered manager, deputy manager, administrative assistant and six members of care staff during the inspection.