Leeds LS11 8QB
Telephone: (0113) 277 7160
Manager: Susan CarterProvider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 February and 8 March 2018 and was unannounced. The inspection team consisted of one adult social care inspector and a specialist advisor with a background in pharmaceutical practice.
Prior to the inspection we gathered and reviewed information relevant to the service, such as notifications from the service, feedback from staff and people who use the service, and information sent by the provider in a provider information return (PIR). The PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we conducted a tour of the premises, and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us. We interviewed seven members of staff, including the manager, unit managers, senior carer, registered nurse, maintenance staff and care staff. We also spoke with four people who used the service and five relatives of people who used the service
We also reviewed documents relevant to 11 peopleâs care, such as their care plans, risk assessments, medicines records and nutrition charts. We looked at documents relating to the management and oversight of the service, such as audits, recruitment records, stock checks and staff meeting minutes.
Last updated 10:55:53 18th Feb 2019 - Update Now
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