CHD Living Surbiton Care Home

11-15 Park Road
Surrey KT5 8QA

Telephone: (020) 8390 7712

Registered Manager: Geraldine Smeeth
Provider Name: CHD Living

Care Types: Care HomeOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 30 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced comprehensive inspection which took place on 9 and 11 January 2018. The inspection was carried out by an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we reviewed all the information we held about this service. This included previous inspection reports and notifications the provider is required by law to send us about events that happen within the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During this two-day inspection we spoke with ten people who lived at the care home and six visiting relatives or friends. We also talked with various managers and staff including, the registered, regional and deputy managers, the Operations Director, a team leader, three health care workers, the activities coordinator, the chef and maintenance person.

We also observed the way staff interacted with people living in the home and performed their duties. During lunch on both days of the inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Records we looked at included six people’s care plans, 12 staff files and a range of other documents that related to the overall management of the service including, quality assurance audits, medicines administration sheets, complaints records, and accidents and incident reports.

Last updated 10:15:05 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »