CHD Living Surrey Heights

Brook Road
Surrey GU8 5UA

Telephone: (01428) 682734

Registered Manager: Monica Ferraru
Provider Name: Mr. Liakatali Hasham
Care home beds: 39

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

Read overall summary
Last updated 7 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place on 27 April 2017. The inspection team consisted of three inspectors, and a mental health specialist.

Before the inspection we reviewed the provider’s action plan which they had sent to tell us how they had met or intended to meet their legal requirements in relation to the breaches of regulations we found at our last inspection.

Prior to the inspection we gathered information about the home by contacting the local authority safeguarding and quality assurance teams. We also reviewed records held by the Care Quality Commission which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.

We spoke to six people living at the home, four staff, the senior management team and the operations director. We observed care and support in communal areas; looked in six bedrooms with the agreement of the relevant person. We looked at six care records, risk assessments, medicines administration records, accident and incident records, minutes of meetings, three staff records, complaints records, policies and procedures and external and internal audits.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Following the inspection the provider sent us a detailed action plan of areas that were going to address around the immediate concerns we found.

The last inspection of this service was carried out on 18 May 2016 where we found one breach of the regulations in relation to ineffective recruitment systems in place.

Last updated 03:28:39 19th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »