Registered Manager: Monica Ferraru
Provider Name: Mr. Liakatali Hasham
Care home beds: 39
Offering an exclusive, individual lifestyle, Surrey Heights is a beautiful Victorian Mansion and the former home of George Eliott. Set in beautiful, south facing, grounds on the crest of the Surrey Hills, our home is conveniently located a short distance from the A3 and within walking distance of Witley station. Once the country House of George Eliott, this exquisite care centre aims to transform people’s lives through the delivery of high quality services in a friendly, home-like environment.
Set in a quiet location, in its own beautifully landscaped gardens, Surrey Heights Dementia Care Home has a combination of luxurious, single en-suite rooms, and larger, companion rooms for those wishing for company. Many of our well-appointed bedrooms enjoy glorious views of the gardens below and surrounding Surrey countryside. Our residents can choose to have personal, flat-screen TVs with Freeview and direct dial telephones in the comfort of their bedroom.
Using a “person-centred” approach based on leading theory in current Dementia practice, we work with families, to create a Life Story for each resident. This allows us to get to know each individual’s personal history whilst helping to revisit memories and experiences of by-gone eras. This, coupled with the superior care delivered by our registered manager and dedicated team of nurses and health care staff, ensures that all residents receive 24-hour care and support whilst maintaining privacy, choice, dignity and independence.
Our team, consisting of the Home Manager and carefully selected healthcare staff, work alongside our doctors and consultants to ensure the best quality of life for our residents. Excellence in the provision of care and services is achieved through continuous training from external experts and quality improvement.
- Individually tailored activities and outings
- Regular Dementia Care training
- Choice of lounges, library and conservatory
- Freshly prepared meals catering for individual diets
- Hairdressing salon and nail bar
- Residents’ computer, fully equipped with webcam & Skype
- Choice of single, en-suite rooms
- Option of direct dial telephones and flat screen TVs
- Within easy reach of Godalming Town Centre
Fees Guide: From £850 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection which took place on 27 April 2017. The inspection team consisted of three inspectors, and a mental health specialist.
Before the inspection we reviewed the providerâs action plan which they had sent to tell us how they had met or intended to meet their legal requirements in relation to the breaches of regulations we found at our last inspection.
Prior to the inspection we gathered information about the home by contacting the local authority safeguarding and quality assurance teams. We also reviewed records held by the Care Quality Commission which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
We spoke to six people living at the home, four staff, the senior management team and the operations director. We observed care and support in communal areas; looked in six bedrooms with the agreement of the relevant person. We looked at six care records, risk assessments, medicines administration records, accident and incident records, minutes of meetings, three staff records, complaints records, policies and procedures and external and internal audits.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Following the inspection the provider sent us a detailed action plan of areas that were going to address around the immediate concerns we found.
The last inspection of this service was carried out on 18 May 2016 where we found one breach of the regulations in relation to ineffective recruitment systems in place.
Last updated 03:28:39 19th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »