CHD Living Surrey Hills Nursing Home

Brook Road
Surrey GU8 5UA

Telephone: (01428) 682346

Registered Manager: Netra Longhurst
Provider Name: Mr. Liakatali Hasham
Care home beds: 45

Care Types: Care Home with NursingDementiaOlder PeopleSensory Impairment

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Last updated 31 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 February 2017 and was unannounced.

The inspection was carried out by an inspector, a specialist nurse advisor and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we gathered information about the service by contacting the local and placing authorities. In addition, we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

As part of our inspection we spoke to nine people and two relatives. We spoke to the registered manager and four members of staff. We observed how staff cared for people and worked together. We read care plans for eight people, medicines records and the records of accidents and incidents. We looked at mental capacity assessments and applications made to deprive people of their liberty.

We looked at three staff recruitment files and records of staff training and supervision. We saw records of quality assurance audits. We looked at a selection of policies and procedures and health and safety audits. We also looked at minutes of meetings of staff and residents.

Last updated 01:48:11 19th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »