41 West End
East Riding of Yorkshire HU14 3PE
Telephone: (01482) 634159
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Swanland House took place on 16 and 18 December 2015 and was unannounced. The inspection was carried out by two Adult Social Care inspectors. Information had been gathered before the inspection from notifications that had been sent to the Care Quality Commission (CQC), from speaking to the East Riding of Yorkshire Council (ERYC) that contracted services with Swanland House and from people who had contacted the CQC to make their views known about the service. We looked at information we had received form the registered provider in a âprovider information returnâ (PIR). A PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with nine people that used the service, five relatives, two staff, the registered manager, the administrator and the company director. We looked at care files belonging to four people that used the service and at recruitment and training files belonging to three care staff. We looked at records and documentation relating the running of the service; including the quality assurance and monitoring, medication management and premises safety systems that were implemented. We looked at staffing records, equipment maintenance records and records held in respect of complaints and compliments.
We observed staff providing support to people in communal areas and the interactions between people that used the service and staff.Â We looked around the premises and looked at communal areas as well as peopleâs bedrooms, after asking their permission to do so.
Last updated 01:18:08 22nd May 2018 - Update Now
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