Sydenham Drive
Leamington Spa
Warwickshire CV31 1PB

Telephone: (01926) 420964

Registered Manager: Lynne Stephens
Provider Name: WCS Care Group Limited
Care home beds: 36

Care Types: Care HomeDementia

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Last updated 30 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The comprehensive inspection took place on 12 July 2017. The inspection visit included two inspectors and an expert by experience and was unannounced. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses this type of care service.

Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We also reviewed the information we held about the service. We looked at information received from relatives, healthcare professionals and the local authority commissioners and reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.

During the inspection we spoke with six people who lived at the home and seven visitors or relatives. We spoke with five care staff, the cook, the deputy manager and the registered manager. We also spoke with two members of the provider’s management team including a service manager, and the head of care services and quality. We also spoke with a visiting healthcare professional.

Many of the people living at the home were not able to tell us, in detail, about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us to assess if people’s needs were appropriately met and whether they experienced good standards of care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We saw the care and support staff gave to people in communal areas of the home and we saw how people were supported to eat and drink at lunch time. We reviewed five people’s care records and daily notes to see how their care and treatment was planned and delivered. We reviewed records of the checks the management team made to assure themselves people received a safe, effective quality service.

Last updated 02:15:39 18th Oct 2018 - Update Now

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