Berkshire RG18 4QL
Telephone: (01635) 873834
Registered Manager: *
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 60
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 and 28 April 2017 and was unannounced on the first day and announced on the second. The inspection was carried out by two inspectors and an Expert by Experience on the first day and two inspectors on the second day. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at notifications we had received. Notifications are sent to the Care Quality Commission to inform us of events relating to the service which they are required to tell us about by law. We contacted the safeguarding and the quality and performance teams at the local authority and requested feedback from other professionals with knowledge of the service.
During the inspection we spoke with 25 people who use the service, six relatives and two visitors. We also spoke with 21 members of staff including the manager, two registered nurses, two team leaders, three senior care workers, four care workers, two activity staff, the area trainer, the chef, a housekeeper, an administrator, the maintenance worker, a laundry assistant and a pharmacy delivery driver. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We observed the lunch time activity on all three floors of the service and observed people taking part in group and individual activities. We reviewed seven peopleâs care plans and six staff files including recruitment records. We also looked at staff duty rotas, quality assurance surveys, audits and a selection of other documents relating to the management of the service.
Last updated 11:44:40 18th Feb 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »