The Good Care Group

The Good Care Group

15th Floor, Tower Building, Elizabeth House
York Road
London SE1 7NQ

Telephone: (020) 3728 7575

Provider Name: The Good Care Group London Limited

Care Types: Live-in Care

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Read overall summary
Last updated 15 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was undertaken by one inspector on 15 and 16 June 2016 and was announced. The provider was given 48 hours’ advance notice because the location provides a domiciliary care service and we needed to ensure the registered manager and staff were available. This meant the provider and staff knew we would be visiting the agency’s office before we arrived.

Prior to the inspection we reviewed the information we held about The Good Care Group, including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We used this information in the planning of the inspection.

During the inspection we spoke with 14 staff, the registered manager and the director of operations. We reviewed documents relating to the delivery of care and support. We read 16 people’s care records, risk assessments and medicines administration records. We looked at documents relating to staff and management. We read 11 staff files which included pre-employment checks, training records and supervision notes.

We reviewed the provider’s quality assurance information and audits. We looked at complaints and compliments from people and their relatives. Following the inspection we spoke with six people and four relatives. We also contacted 19 health and social care professionals for their feedback.

Last updated 05:22:38 19th Jan 2019 - Update Now

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The Good Care Group