The King William Care Home

Lowes Hill
Derbyshire DE5 3DW

Telephone: (01773) 748841

Provider Name: Ashmere Care Group
Care home beds: 28

Care Types: Care HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

At King William, we aim to provide a peaceful, friendly atmosphere.

The home is Quality Premium rated by Derbyshire County Council Social Services.

Residents are encouraged to remain as independent as possible and are encouraged to make the house a home for life.

Activities are arranged daily. There are opportunities to pursue hobbies and to help with gardening if you wish.

It’s a home from home with support when you need it from our professional and caring house staff and volunteers. Our staff are friendly, polite and happy to go out of their way to ensure your stay is as pleasant and comfortable as possible.

King William is our specialist in physically disabled younger people. With a number of residents currently under 65 if you are looking for younger and more active friends, King William could be for you.

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Requires improvement

Read overall summary
Last updated 7 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 16 and 17 February 2016 and was unannounced.

The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience had experience of supporting a relative using adult social care services.

Before our inspection we reviewed the information we held about the service including notifications the provider sent us. A notification is information about important events that happen in the service which the provider is required to send us by law. For example, serious injuries or allegations of abuse. We spoke with the local authority care commissioners’ team and Healthwatch Derbyshire, who are an independent organisation that represents people using health and social care services. No concerns were raised by them about the care and support people received.

We asked the service to complete a provider information return (PIR). This is a form that asks the provider to give us information about the service, what they do well, and what improvements they are planning to make. This was returned to us by the provider.

During the inspection we spoke with four people who used the service and three relatives. We spoke with four care staff, one of the catering staff, the registered manager and the area manager for the provider. We also received the views of two visiting healthcare professionals. Not all of the people living at the service were able to fully express their views about their care. We spent time observing how people were supported by staff in a range of activities during the two days of our visit. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a range of records related to how the service was managed. This included five people’s care records, two staff recruitment and training files, some of the provider’s policies, procedures relating to people’s care and safety and the service and their recorded checks of the quality and safety of people’s care.

Last updated 09:28:55 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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