OSJCT The Lakes Care Centre

OSJCT The Lakes Care Centre

Spine Road East
South Cerney
Cirencester
Gloucestershire GL7 5TL

Telephone: (01452) 381118
Website: https://www.osjct.co.uk

Provider Name: The Orders Of St. John Care Trust
Care home beds: 64

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 17 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection site visit activity started on 8 February 2018 and ended on 9 February 2018.

The inspection was carried out because the home’s first inspection was due. It was also in response to information of concern received about the home. The information shared with the Care Quality Commission (CQC) indicated there were concerns with: how risks to people were managed, with staffing numbers and the overall management of the home. The provider had already let the CQC know of several changes in the management of the home since May 2017.

One inspector and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this case a person with expertise and experience of working with looking after people who lived with dementia.

Before the site visit we reviewed the information we held about the service. This included the information of concern as well as all statutory notifications. The provider, by law, must inform the CQC of certain significant events, which have an impact on people. A Provider Information Return (PIR) was not requested prior to this inspection. A PIR is a form which gives some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection we spoke with five people who lived at The Lakes Care Centre and four relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the five care staff, the chef, an activities co-ordinator, the deputy manager, the newly appointed home manager and the interim manager. We also spoke with the maintenance person, the provider’s area property surveyor, an operations manager and the provider’s area operations director. We spoke with one visiting healthcare practitioner.

We reviewed the care records of three people. These included risk assessments and care plans. We reviewed records relating to the Mental Capacity Act for nine people. We reviewed three staff recruitment files, the home’s staff training record and competency records for all staff who administered medicines. We reviewed records relating to complaints received by the home. We reviewed recorded call bell response times. We reviewed the home’s clinical risk register, which included up to date information on risks relating to: nutrition and loss of weight, falls and pressure ulcer development. We reviewed medicine audits and a selection of other audits which included the infection control audit. We reviewed all maintenance records and were provided with copies of all service checks carried out by specialised contractors. We reviewed the minutes of some meetings held with staff.

Last updated 04:04:49 12th Dec 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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OSJCT The Lakes Care CentreOSJCT The Lakes Care CentreOSJCT The Lakes Care Centre