Provider Name: The Orders Of St. John Care Trust
Care home beds: 64
Opened in March 2017, The Lakes Care Centre offers compassionate, individualised residential, dementia, respite and Day Care for up to 64 residents.
The specialist home environment has been designed to enhance the quality of life of people living with dementia and incorporates a number of features to promote reminiscence as therapy.
About the Home
Every resident has access to a comfortable and homely household living area, including a beautifully furnished lounge and sitting room, kitchen and dining room. From spacious bedrooms, a few with lake views, with stylish en-suite Ôwet roomÕ bathrooms to the thoughtfully landscaped gardens, The Lakes Care Centre offers an outstanding home environment.
ResidentsÕ can enjoy the social activities going on every day in the central communal areas including a hairdressing salon, coffee shop, outdoor terrace and cinema/entertainment room. The comfortable garden lounge and coffee shop on the ground floor are a perfect place to meet family and friends.
The location of this new home has been carefully chosen. Close to Cotswolds Water Park, its waterside position will promote an atmosphere of calmness and tranquillity. South Cerney is a beautiful Cotswold village surrounded by lakes and countryside, with all the benefits and amenities of Cirencester, Õthe Capital of CotswoldsÔ, just a stoneÕs throw away.
Food and nutrition
Our professional cook and kitchen team pride themselves on offering a delicious and varied selection of home-cooked meals. Catering for individual dietary requirements and preferences and using seasonal produce whenever possible, they are careful to ensure best nutritional value too, so you can be sure of enjoying tasty, well balanced dishes every day.
The dedicated Activities Coordinators are there to make life as stimulating and varied as possible, they work with the residents to shape the schedules of activities by holding regular meetings and questionnaires with the residents, here is an idea of activities they might organise:
Arts and crafts
Cream teas on the lawn
Trips to the local gardening centre
Visit from a calm and friendly dog
Board game competitions and quizzes
External speakers, including Oxfam and Guides Dogs
With so many well-being activities for body and mind, we also recognise that everyone needs some time to honour their spirit with relaxation and mindfulness for personal reflection. The cosy lounges and dining areas offer an opportunity to socialise with friends and family or join in larger social events, but you will also find places to enjoy peace and quiet.
Community and Family Events
Friday Coffee Morning: 10.30am Ð 12pm.
Knit2gether: every Thursday 10.00am – 12.00pm. A group led yarn-based activity for all abilities.
GentÕs Club: every 3rd Monday of each month 10.00am – 12.00pm. For those with memory problems.
Sunday Lunch Club: every 1st Sunday of each month 11.30am – 2pm, lunch is served at 12pm. £5 per person, lunch is followed by games, quizzes and entertainment.
Book on to one of these events by emailing Mandi Short or telephoning 01285 70241
Visit us and see for yourself
The best way to find out all that we can offer you is to come along for a chat and to see for yourself. Contact us to make an appointment – we’ll be delighted to welcome you.
Stay in touch and keep up-to-date with the latest news from the home. Follow our Facebook page and sign-up to the monthly newsletter.
How to find us
The Lakes Care Centre is situated in South Cerney close to Cotswolds Water Park, south east of Cirencester. From the south-east direction take the A419 towards Cirencester and come off at the B4696 exit signposted to Ashton Keynes, South Cerney and Cerney Wick.
At the roundabout take the first exit onto the B4696 Spine Road East and The Lakes Care Centre will be on your right just after the bridge over the Thames & Severn Canal, opposite the Cotswold Water Park Information Centre. We have an easily accessible car park on site.
From the Gloucester direction take the A417 towards Cirencester and then onto the A419 towards Swindon. Exit at the B4696 turning to Ashton Keynes, South Cerney and Cerney Wick and follow signs as above.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection site visit activity started on 8 February 2018 and ended on 9 February 2018.
The inspection was carried out because the homeâs first inspection was due. It was also in response to information of concern received about the home. The information shared with the Care Quality Commission (CQC) indicated there were concerns with: how risks to people were managed, with staffing numbers and the overall management of the home. The provider had already let the CQC know of several changes in the management of the home since May 2017.
One inspector and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this case a person with expertise and experience of working with looking after people who lived with dementia.
Before the site visit we reviewed the information we held about the service. This included the information of concern as well as all statutory notifications. The provider, by law, must inform the CQC of certain significant events, which have an impact on people. A Provider Information Return (PIR) was not requested prior to this inspection. A PIR is a form which gives some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection we spoke with five people who lived at The Lakes Care Centre and four relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the five care staff, the chef, an activities co-ordinator, the deputy manager, the newly appointed home manager and the interim manager. We also spoke with the maintenance person, the providerâs area property surveyor, an operations manager and the providerâs area operations director. We spoke with one visiting healthcare practitioner.
We reviewed the care records of three people. These included risk assessments and care plans. We reviewed records relating to the Mental Capacity Act for nine people. We reviewed three staff recruitment files, the homeâs staff training record and competency records for all staff who administered medicines. We reviewed records relating to complaints received by the home. We reviewed recorded call bell response times. We reviewed the homeâs clinical risk register, which included up to date information on risks relating to: nutrition and loss of weight, falls and pressure ulcer development. We reviewed medicine audits and a selection of other audits which included the infection control audit. We reviewed all maintenance records and were provided with copies of all service checks carried out by specialised contractors. We reviewed the minutes of some meetings held with staff.
Last updated 04:04:49 12th Dec 2018 - Update Now
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