Durham DL1 4EG
Telephone: (01325) 357161
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 16 May 2017 and was unannounced. We visited the service early in the morning following a concern raised with us that people were being got up early in the morning. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Prior to carrying out the inspection, we reviewed all the information we held about the home. We did not request a provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service, how it is addressing the five questions and what improvements they plan to make.
We contacted Darlington local authority safeguarding and contracts and commissioning teams prior to our inspection. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used their feedback to inform the planning of this inspection.
We spoke with 10 people and three relatives on the day of the inspection. We liaised with a community matron for care homes from the local NHS trust and two General Practitioners who regularly visited the service.
We spoke with the registered manager; deputy manager, senior carer, three care workers, the activities co-ordinator, chef, maintenance man, and two domestic staff on the day of our inspection. We also spoke with four members of the night staff team as we visited early in the morning.
We viewed six peopleâs care records. We also looked at information relating to staff recruitment and training. We examined a variety of records which related to the management of the service.
Last updated 06:28:17 12th Mar 2018 - Update Now
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