Registered Manager: Karen Hall
Provider Name: WCS Care Group Limited
Care home beds: 30
This traditional building offers larger than average rooms across its two households which each feature their own lounge, dining area and kitchenette.
The bright café at the entrance is used as a place to socialise and opens up to the beautiful gardens which feature raised flower beds and are cared for by residents and staff – and visited by a wide range of wildlife including squirrels and wild deer.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit took place on 23 March 2016 and was unannounced. This inspection was conducted by one inspector, a specialist advisor, and an expert-by-experience. An expert-by-experience is someone who has personal experience of using, or caring for someone who has used this type of service. A specialist advisor is someone who has current and up to date practice in a specific area. The specialist advisor who supported us had experience and knowledge of health care needs for older people.
We reviewed the information we held about the service. We looked at information received from statutory notifications the provider had sent to us and information from the commissioners of the service. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are representatives from the local authority who find appropriate care and support services which are paid for by the local authority.
We also reviewed the information in the providerâs information return (PIR). This is a form we asked the provider to send to us before we visited. The PIR asked the provider to give some key information about the service, what the service does well and improvements they planned to make. We found the PIR reflected the service provided.
Many of the people who lived at the home were not able to tell us in detail, about how they were cared for and supported because of their complex needs. However, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with eight people who lived at the home, one personâs relative and two visiting health professionals. We also spoke with three care staff, a housekeeper, an activities co-ordinator and several members of the management team including the registered manager, two care co-ordinators and the head of care and quality.
We looked at a range of records about peopleâs care including four care files. We also looked at other records relating to peopleâs care such as medicine records and fluid charts that showed what people had consumed. This was to assess whether the care people needed was being provided.
We reviewed records of the checks the manager and the provider made to assure themselves people received a quality service. We also looked at personnel files for three members of staff to check that safe recruitment procedures were in operation, and that staff received appropriate support to continue their professional development.
Last updated 11:08:54 17th Apr 2018 - Update Now
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