Registered Manager: Karen Hall
Provider Name: WCS Care Group Limited
Care home beds: 30
The Limes is situated just a few minutes walk from Stratford-Upon-Avon’s town centre.
The Limes is part of a vibrant community, with local services, shops and excellent public transport all within easy reach.
The home offers high quality day care, respite care, short stays and long term care for older people. Designed as two households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.
The lounge areas are central to the household where people like to get together and socialise with other residents, family and friends. You’ll often find their daily Oomph! exercise classes or activities happening in the living area – or they might be outside, making the most of the garden.
Lifestyle coaches plan all activities including regular outings and day trips. They will always do their best to ensure that you can continue to do the things that you have always done. There is a welcoming café which is hub of activity, where people meet over drinks and freshly made cakes.
If you’re thinking about making The Limes your new home, please get in touch to arrange a tour – like any new home, you’ll only know if it’s right for you when you walk through the front door.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit took place on 9 August 2018 which was unannounced and we returned announced on 10 August 2018. The inspection visits were undertaken by one inspector.
Before our inspection visit, we reviewed the information we held about the service. We looked at information received from the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority. The commissioners did not share any concerns about the service.
Before the inspection visit, the provider completed a Provider Information Collection (PIC). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIC was comprehensive and we were able to review the information in the PIC during our inspection visits. We found the information in the PIC highlighted what the service did well and how they planned to drive improvements.
To help us understand peopleâs experiences of the service, we spent time observing and talking with people in the communal areas of the home, or their bedrooms with their permission. This was to see how people spent their time, how staff involved them in how they spent their time, how staff provided their support and what they personally thought about the service they received.
We spoke with four people who lived at The Limes and four visiting relatives. We spoke with the registered manager, three care co-ordinators and three care staff (In the report we refer to these as staff). During our visit we also spoke with the providerâs director of compliance and a director of delivery.
We looked at three peopleâs care records and other records relevant to their support, such as medicines records, care plans, risk assessments and daily records. This was to see whether the care people received was recorded and delivered according to peopleâs care plans.
Last updated 07:20:51 20th Oct 2018 - Update Now
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