Registered Manager: Claudia Carvell
Provider Name: Bupa
Embracing Life, Choice and Independence
The Lindsay is a beautifully designed purpose built home for people living with Dementia and is located just a few minutes from the centre of Westbourne with all its amenities, where there are a great variety of shops, cafes, restaurants and pubs.
We have a skilled management and nursing team all of whom have extensive experience in caring for people living with dementia.
All our rooms offer ensuites facilities, and there are a range of communal areas where residents can feel at home and enjoy their surroundings.
On the ground floor “The Lindsay Village” has:
- Le Cafe Coffee Shop.
- The beautiful Bridge Club Lounge
- Scott’s Restaurant
- The Regal Cinema
- Quiet Lounge
- Hairdressing Salon
- Hobbies Room
Please come and join us for a coffee and chat
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a focussed inspection to check the domain of âsafeâ.
The inspection took place on 21 July 2017 and was unannounced. Two adult social care inspectors completed the inspection.
The provider had completed a Provider Information Return (PIR), which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed all the other information we held about the service, including previous inspection reports and any notifications received by the Care Quality Commission. A notification is information about important events, which the provider is required to tell us about by law. We also contacted the local authority commissioners of the service to establish their view of the service.
As part of the inspection we spoke with 13 people who lived at the home to find out about their experiences of the care and support they received. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We also spoke with 14 staff members, two regional directors and the registered manager. In addition, we spoke with three visitors to people living in the home.
We looked at eight peopleâs care plans; these included risk assessments and medicine records. We also looked at records relating to the management of the service including audits, maintenance records, and three staff recruitment files.
Last updated 09:20:02 14th Mar 2018 - Update Now
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