Registered Manager: Jackie Rudd
Provider Name: Knights Care (2) Limited
Care home beds: 63
The Maple Care Home is a purpose built 63 bed care facility. Knights Care is a family run business, has been in the care industry for many years. The Maple Care Home provides Residential Care, Dementia Care, respite, day care and short term care which can provide much needed relief for those caring for a family member at home. Residents enjoy 24 hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person centred manner. Everyone benefits from state of the art facilities with those assessed as having slightly higher dependency requirements having access to community based Professional disciplines i.e. Community Nurses.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 May 2018 and was unannounced.
The inspection team consisted of one adult social care inspector, one pharmacy inspectors, a specialist professional advisor (SPA), who specialised in dementia care and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed information we held about the service, including the notifications we had received from the registered provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. We also contacted the local authority commissioners for the service, the clinical commissioning group (CCG) and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with seven people who lived at the service and three relatives via telephone after the inspection. We looked at six care plans and six staff files. We looked at how the service managed medicines. We spoke with the provider, the registered manager, the deputy manager, six care staff members, the cook, the handyman and two activity coordinatorâs.
Last updated 09:58:38 18th Oct 2018 - Update Now
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