Registered Manager: Zita Turner
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 80
The Potteries is an attractive and contemporary, purpose-built care home located in the suburb of Broadstone, just a few miles from the centre of the beautiful seaside town of Poole.
The home offers 79 bedrooms over three floors, and has been designed first and foremost with your loved one’s comfort, relaxation and entertainment in mind.
As well as providing superb facilities, The Potteries offers a full range of round-the-clock care services for older people, including residential care, nursing care and specialist care for individuals living with dementia.
At The Potteries, we understand that keeping active and engaged in everyday life is vital as we get older as it enables us to maintain our independence. Our dedicated lifestyle team work hard to ensure residents can lead an active and healthy lifestyle, planning group and one-to-one activities each day, and supporting residents to continue doing routine tasks if they wish to.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 6 January 2017. One inspector undertook the inspection and was supported by an expert-by-experience on 4 January 2017. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service; this included incidents they had notified us about. We also contacted the local authority safeguarding and commissioning teams to obtain their views of the service as well as a health professionals including GP's, district nurses, social workers and other health professionals such as Occupational and Physio therapists and community mental health support staff.
We spoke with 12 people who were living in the home. Because some people were living with dementia, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.
We also spoke with six relatives and 15 staff which included carers, senior staff, nurses, housekeeping, laundry and catering staff. We also spoke with the acting manager and office based staff who were involved in supporting people who used the service.
We looked at seven peopleâs care and medicine records. We saw records about how the service was managed. This included four staff recruitment, supervision and training records, staff rotas, audits and quality assurance records as well as a wide range of the providerâs policies, procedures and records that related to the management of the service.
Last updated 09:31:57 14th Mar 2018 - Update Now
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